Indonesian customers: We accept BCA bank transfers, Bridestory Pay, debit cards, credit cards and paypal. All currencies are listed in Rupiah. For BCA transfers and Bridestory Pay, simply write in the "notes" section your method of preference on "My Cart" page, choose "Manual Payment" when checking out. We can process your order once successful payment is received, payment must be made within 24 hours. Let us know if you have any queries. International customers: We accept debit cards, credit cards and paypal. All currencies are listed in Rupiah. Our site is powered by SSL Secure Shopping and uses Stripe as our payment gateway.

Hummingbird Road offers three different groups of items: - Ready to ship: items are ready to be dispatched with 1 - 2 business days to process, our business hours are Monday to Friday and we are closed on Saturday and Sunday. - Made to order: Based on an established design however the product is not ready to be shipped. We create the item once you have confirmed the purchase and will be shipped as soon as possible. The processing time usually takes up to 2 weeks. - Custom Design: Our bespoke service allows you to create your own design to perfectly match with your outfit, theme and style.You will be able to incorporate materials of your choice, select your desired colour combinations, sizes and shapes. Custom pieces will take approximately 4 weeks to be ready after finalising design.

Yes we do. Order your pieces under one transaction and we will combine the shipping. If you happen to buy our items in separate transactions, please contact us and let us know that you would like to combine the shipping and we will refund the difference in fee. The complete order will be shipped once all the items are ready, keep in mind that some items such as “made to order” will take longer.

After receiving our package in the mail, please inspect immediately. If there are any problems or errors, please contact us within 24 hours and we will discuss the next steps. If the item is damaged due to shipping, we will repair as needed. After 24 hours of receipt, any damages will be the buyer’s responsibility. All purchases will be subject to these terms.

We have a strict "No Refund" Policy. Please read all the information regarding the product you are interested in and ask us as many questions as desired prior to purchase. "Ready to ship" and “Made to order” items are able to be exchanged, however any "Custom" items are not allowed. Products must be unworn and unused. Please contact us within 24 hours of receiving our products. We will ask several questions and some photographs to review the eligibility of exchanges.

Yes, we have our bespoke service on offer which allows you to create your own design, choosing your materials, colours, sizes and shapes. Custom pieces will be shipped approximately 4 weeks after finalising design. We have a strict NO refunds or exchanges with any custom pieces.

Each item will be sent in a sturdy box where the durable walls keep your pieces secure. Therefore it is recommended for our dainty headpieces to be stored within the provided box when not worn. Please be aware that any kinds of environmental factors, such as water and hairspray, can affect the metals. Therefore, we advise to keep them away from your headpieces.

We would love to have you as one of our stockist! If you are interested, please feel free to email us: hellohummingbirdroad@gmail.com We look forward to hearing from you!

Thank you for your interest! Please email us: hellohummingbirdroad@gmail.com and we will be in touch with you as soon as possible.

Apologies for the inconveniece. You can choose "Manual Payments" first, regardless where you want the item to be sent. Kindly email us at hellohummingbirdroad@gmail.com and we will create a shipping profile and send you an invoice.